Last updated: 26 August 2026 · Swiss Emirates Private Limited
We manufacture every product ourselves and check each order before it is packed. Even so, things occasionally go wrong in transit. This policy explains exactly when a return is accepted, how to raise one, and how refunds are processed.
| Change of mind | Not accepted. Personal care products cannot be resold once they leave us. |
|---|---|
| Damaged, wrong or defective item | Accepted. Report within 48 hours of delivery. |
| Return shipping cost | Paid by us. You pay nothing to send an eligible item back. |
| Refund initiated | Within 2 working days of the returned item reaching us |
| Refund credited | 5–7 working days, to the original payment method |
| Order cancellation | Allowed any time before dispatch |
You can cancel an order at any point before it is dispatched — that is, within the 24 to 48 hour processing window. Write to support@swissemirates.in or message us on WhatsApp with your order number.
Once a cancellation is confirmed, the full amount is refunded to your original payment method within 5 to 7 working days. Orders that have already been handed over to the courier cannot be cancelled.
Attars, perfumes, face wash, body wash, body lotion and shampoo are personal care and hygiene products. Once a parcel has been delivered, we cannot verify how a product has been stored or handled, and we cannot resell it to another customer.
For this reason we do not accept returns or exchanges because a fragrance did not suit you, you changed your mind, or you ordered the wrong variant. Please read the product description and fragrance notes carefully before ordering, and consider trying a discovery set first.
We will always take a product back, at our cost, in these cases:
Report the issue within 48 hours of delivery by emailing support@swissemirates.in or messaging us on WhatsApp, with:
We recommend recording a short unboxing video for every order. It is the simplest way to establish that damage happened in transit, and it lets us approve a replacement or refund the same day.
Claims raised more than 48 hours after delivery are difficult for us to verify with the courier and may not be accepted.
Once your claim is approved, we arrange the return pickup ourselves through The Professional Couriers. You do not pay any return shipping charges. Please do not ship an item back to us on your own before your claim is approved, as we are not able to reimburse unapproved shipments.
Return the product with its original packaging, cap, box and any free items that came with it.
For an approved claim you may choose either:
If the product is out of stock, we will process a refund.
Refunds are initiated within 2 working days of the returned product reaching us and passing inspection. The amount is credited back to the original payment method used at checkout — the same UPI ID, card or bank account.
Once initiated, the amount usually reflects in your account within 5 to 7 working days, depending on your bank or UPI provider. We cannot speed up that part, but we will share the refund reference number so you can follow it up if needed.
We do not issue refunds in cash, or to an account different from the one used for payment.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are given below.
Mr. Aman Aslambhai Kasmani
Director & Grievance Officer, Swiss Emirates Private Limited
Survey No. 183 and 212, Ghanghali Road, Near Sitaram Kanta,
Sihor, Ghanghli, District Bhavnagar, Gujarat – 364240, India
Email: support@swissemirates.in
WhatsApp: +91 89800 64840
We acknowledge every complaint within 48 hours of receiving it, and aim to resolve it within one month.
Swiss Emirates Private Limited
Survey No. 183 and 212, Ghanghali Road, Near Sitaram Kanta,
Sihor, Ghanghli, District Bhavnagar, Gujarat – 364240, India
Email: support@swissemirates.in
WhatsApp: +91 89800 64840
GSTIN: 24ABUCS1820J1Z3
We may update this Returns & Refunds Policy from time to time. The version published on this page at the time you place your order is the one that applies to that order. Nothing in this policy affects your rights under the Consumer Protection Act, 2019.
