Legal

Terms & Conditions

Last updated: 26 August 2026 · Swiss Emirates Private Limited

These Terms & Conditions govern your use of swissemirates.in and any purchase you make from it. The website is owned and operated by Swiss Emirates Private Limited, a company registered in India.

By browsing this website, placing an order, or creating an account, you agree to these terms. Please read them before you buy.

1. Who we are

Swiss Emirates Private Limited
Survey No. 183 and 212, Ghanghali Road, Near Sitaram Kanta,
Sihor, Ghanghli, District Bhavnagar, Gujarat – 364240, India

Email: support@swissemirates.in
WhatsApp: +91 89800 64840
GSTIN: 24ABUCS1820J1Z3

In these terms, “we”, “us” and “our” mean Swiss Emirates Private Limited. “You” means the person browsing the website or placing an order.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract in India to place an order. By ordering, you confirm that this is the case and that the details you provide are accurate and complete.

3. Our products

We manufacture attars, perfumes, face wash, body wash, body lotion and shampoo in our own facility. These are cosmetic and personal care products for external use only. They are not medicines and are not intended to diagnose, treat, cure or prevent any condition.

  • Read the label and directions before use, and keep products away from eyes
  • If you have sensitive skin or a known allergy, do a patch test before first use, and stop using the product if irritation occurs
  • Store in a cool, dry place, away from direct sunlight
  • Keep out of reach of children

Product photographs are taken as accurately as possible, but colour, shade and packaging may vary slightly on your screen and between batches. Fragrance is subjective and can behave differently on different skin.

4. Pricing

  • All prices are in Indian Rupees (₹) and are inclusive of GST
  • Shipping is free on every order, with no minimum order value
  • Prices can change at any time without notice, but a change never affects an order that is already confirmed
  • Products may be withdrawn or go out of stock at any time

If a product is listed at an obviously incorrect price because of a technical or human error, we may cancel the order even after it is confirmed, and will refund the full amount paid.

5. Discount codes and offers

  • The code SWISS20 gives 20% off and is valid on a first order only, one use per customer
  • Unless stated otherwise, offers cannot be combined with one another
  • Codes have no cash value and cannot be exchanged for cash
  • We may withdraw or modify an offer at any time, and may cancel orders where a code has been misused or shared in bulk

6. Orders

Your order is an offer to buy. A contract is formed only when we confirm the order and hand it over for dispatch. Until then, we may decline or cancel an order, including where:

  • The product is out of stock
  • There is a pricing or listing error
  • Payment is not authorised or is later reversed
  • We suspect fraud, resale, or misuse of a discount code
  • The delivery address is outside our serviceable area

If we cancel a confirmed and paid order, we refund the full amount to the original payment method.

7. Payment

All orders are prepaid. We do not offer Cash on Delivery. Payments are processed by our payment partner Cashfree Payments, which supports UPI, debit and credit cards, and net banking.

We never receive or store your card, UPI or bank credentials. If a payment fails but an amount is debited, it is normally reversed by your bank within 5 to 7 working days; write to us with the transaction reference if it is not.

8. Shipping, returns and refunds

Delivery timelines and charges are set out in our Shipping Policy. Cancellations, returns, replacements and refunds are governed by our Returns & Refunds Policy. Both policies form part of these Terms & Conditions.

In short: we do not accept change-of-mind returns on personal care products, but we replace or refund any item that arrives damaged, wrong, missing or defective, at our cost.

9. Your account

If you create an account, you are responsible for keeping your password confidential and for activity that takes place under your account. Tell us immediately if you suspect unauthorised use. We may suspend or close an account that is used fraudulently or in breach of these terms.

10. Reviews and submitted content

If you post a product review or send us content, you confirm it is your own and grant us a non-exclusive, royalty-free right to display and use it in connection with our products. We may decline or remove content that is unlawful, misleading, offensive or promotional.

11. Intellectual property

The Swiss Emirates name, logo, the four-point star mark, product names, photography, illustrations, text and website design are the property of Swiss Emirates Private Limited and are protected by law.

You may not copy, reproduce, republish or use any of it for commercial purposes without our prior written permission.

12. Acceptable use

You agree not to:

  • Use the website for any unlawful or fraudulent purpose
  • Attempt to gain unauthorised access to the website, its servers or any account
  • Introduce viruses or other harmful code
  • Scrape, harvest or copy content or data in bulk
  • Resell our products as your own or misrepresent your association with us

13. Limitation of liability

We take care over our products and our website, but to the extent permitted by law:

  • Our total liability in relation to an order is limited to the amount you paid for that order
  • We are not liable for indirect or consequential loss, including loss of profit or opportunity
  • We are not liable for a reaction caused by use contrary to the label instructions, or without a patch test where one was advisable
  • We are not liable for delays or failures caused by events outside our reasonable control

Nothing here limits liability that cannot lawfully be limited, or affects your rights under the Consumer Protection Act, 2019.

14. Force majeure

We are not responsible for a failure or delay in performing our obligations caused by events beyond our control, including natural disasters, epidemics, strikes, transport disruption, government restrictions, fire, or failure of utilities or telecommunications.

15. Changes to these terms

We may revise these terms from time to time. The version published on this page when you place an order is the version that applies to that order. Please check this page before ordering again.

16. Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the competent courts at Bhavnagar, Gujarat.

17. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are given below.

Mr. Aman Aslambhai Kasmani
Director & Grievance Officer, Swiss Emirates Private Limited
Survey No. 183 and 212, Ghanghali Road, Near Sitaram Kanta,
Sihor, Ghanghli, District Bhavnagar, Gujarat – 364240, India

Email: support@swissemirates.in
WhatsApp: +91 89800 64840

We acknowledge every complaint within 48 hours of receiving it, and aim to resolve it within one month.

Related policies: Shipping Policy · Returns & Refunds · Privacy Policy