Legal

Privacy Policy

Last updated: 26 August 2026 · Swiss Emirates Private Limited

This Privacy Policy explains what personal data Swiss Emirates Private Limited collects when you use swissemirates.in, why we collect it, who we share it with, and what control you have over it. We have tried to keep it in plain language.

We handle your data in line with the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

Who we are

Swiss Emirates Private Limited
Survey No. 183 and 212, Ghanghali Road, Near Sitaram Kanta,
Sihor, Ghanghli, District Bhavnagar, Gujarat – 364240, India

Email: support@swissemirates.in
GSTIN: 24ABUCS1820J1Z3

For the purposes of this policy, we are the data fiduciary — the company that decides how and why your data is used.

What we collect

Information you give us

Order details — name, email address, phone number, shipping address, billing address, pin code
Account details — if you create an account: your name, email and password (stored encrypted)
Enquiries — anything you send through our contact form or on WhatsApp
Newsletter — your email address, if you choose to subscribe
Reviews — the name and rating you publish with a product review

Information collected automatically

IP address, browser type, device type and operating system
Pages viewed, time spent, and the site you arrived from
Cart contents and session data, so your cart survives a page reload

We never see or store your card, UPI or bank details. Payments are handled entirely on Cashfree’s secure, PCI-DSS compliant systems. All we receive back is whether a payment succeeded or failed, and a transaction reference.

Why we use it

To process, pack, ship and deliver your order
To send order confirmations, dispatch alerts and tracking updates
To handle cancellations, returns, replacements and refunds
To answer your questions and provide customer support
To send offers and new-launch emails, only if you have subscribed
To detect and prevent fraudulent orders and misuse of discount codes
To understand which pages and products people find useful, so we can improve the site
To meet our tax, accounting and other legal obligations

We do not use your data to make automated decisions that affect you, and we do not build advertising profiles about you.

Who we share it with

We do not sell, rent or trade your personal data. We share only what is necessary, and only with:

The Professional Couriers	Name, delivery address and phone number, so your parcel can be delivered
Cashfree Payments	Order amount and contact details, to process your payment and any refund
Hosting & email providers	Data stored on our website servers and used to send transactional email
Analytics tools	Anonymised usage data, where such tools are in use on the site
Authorities	Where disclosure is required by law, a court order, or a valid government request

Each of these parties is expected to use your data only for the purpose we shared it for.

Cookies

Cookies are small files stored by your browser. We use them to:

Keep the items in your cart while you browse
Keep you signed in to your account
Remember preferences such as a filter or a chosen variant
Measure, in aggregate, how the site is being used

You can block or delete cookies in your browser settings. If you block them, the cart and checkout will not work correctly.

How long we keep it

Order and invoice records — retained for at least 8 years, as required under Indian tax and company law
Account details — until you ask us to delete your account
Enquiries and support messages — up to 2 years after the matter is closed
Newsletter email — until you unsubscribe

Your rights

You can, at any time:

Ask for a copy of the personal data we hold about you
Ask us to correct anything that is wrong or out of date
Ask us to delete your data, except records we are legally required to retain
Withdraw consent for marketing emails — use the unsubscribe link, or write to us
Raise a grievance about how your data has been handled

Write to support@swissemirates.in from the email address linked to your order or account. We respond within 30 days.

Keeping your data safe

Our site runs over an encrypted HTTPS connection. Access to order data is restricted to the people who need it to fulfil and support your order. Passwords are stored in hashed form and are never visible to us.

No system is perfectly secure. If a breach ever affects your data, we will inform you and the relevant authority as required by law.

Children

Our products and this website are intended for people aged 18 and above. We do not knowingly collect data from children. If you believe a child has provided us data, write to us and we will delete it.

Changes to this policy

We may update this policy as our business or the law changes. The revision date at the top of this page always reflects the current version. Significant changes will be announced on the website.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are given below.

Mr. Aman Aslambhai Kasmani
Director & Grievance Officer, Swiss Emirates Private Limited
Survey No. 183 and 212, Ghanghali Road, Near Sitaram Kanta,
Sihor, Ghanghli, District Bhavnagar, Gujarat – 364240, India

Email: support@swissemirates.in
WhatsApp: +91 89800 64840

We acknowledge every complaint within 48 hours of receiving it, and aim to resolve it within one month.

By using swissemirates.in and placing an order, you consent to your personal data being handled as described in this Privacy Policy.